Do not recommend this company - blind no longer keeps slats tilted in the closed position due to probable failure of locking mechanism. All emails requesting a way to remedy this issue within the 1 year warranty period to blinds by post have been completely ignored. They responded within a few days to take my money for the sale and have ignored 2 emails since 13th April including an official complaint request. Goes to show what kind of company this is, interested only in taking your money, lining their pockets and not honouring their warranty. Time to raise a dispute with my bank to get a full refund on a product which is not fit for purpose. I'd like to remind all those who have had a similar experience as can be seen in other reviews (and also ignored by the owner, many people get thanks for positive feedback- but as you can see anything negative is ignored) the Consumer Rights Act 2015 safeguards consumers by obligating guarantee providers to honor the terms specified in the agreement. If a provider refuses to fulfill their obligations, consumers can pursue legal action to enforce their rights. Your first port of call should be a chargeback dispute with your bank where you originally made the payment from. If the chargeback is successful you will get a full refund and blinds by post will be charged a nice fee for the privilege. If not and your order value is is worth paying the fee, take it to small claims court online.