DO NOT USE THIS COMPANY! I ordered blinds on June 27th and the payment was processed immediately. The confirmation email stated that the expected dispatch date was July 4th. However, a week after the supposed dispatch date, I had to email them for an update and was told they would check with the dispatch team. No further updates were provided. On July 15th, I emailed them again, but received no response. Finally, on July 18th, I received an automated email stating that the blinds had been dispatched. By then, I had already ordered blinds from another company and no longer needed their product. If the company had communicated any delays or apologised for the change in the dispatch date, I would have been disappointed but at least aware of the status of my order. Knowing it would take 3 weeks to dispatch, which is not mentioned on their website, would have prompted me to seek alternatives sooner. This has been a frustrating and unacceptable experience.