FAR from PERFEC FIT - Always read negative reviews – If something goes wrong this Company don’t want to know!
Ordered some perfect fit shutters, presale the customer services was good.
Received the order and as it would be a few months before we could fit to our French doors (due to builders work ongoing) we made sure we unpacked to check the shutters were ok and carefully put them back in the box.
Fast track a few months on and what should have been an quick easy job turned into a time consuming nightmare.
Despite us following BlindsbyPost measuring & fitting instructions to the letter, the 22mm metal fixing clips provided, when clipped behind the upvc window beads, created a much bigger gap between opposite clips, so the shutters could not be clipped/held in place.
I spent quite a lot of time, providing pictures and detail to customer service, but ultimately was told – IT WAS MY ISSUE I HAD MEASURED IT WRONG!!
I politely explained that I was a Building Surveyor, plus worked on the tools and I was very capable of not making a mistake – plus tried to phone them as well as emailing to resolve, however Claire who dealt with it, refused to take my call or phone me back.
Customer service did however confirm how big the shutters should be and I confirm they had been made to that size, however it was clear that the clips they provided were too big and so I politely requested that they send some smaller clips FOC for me to try and I would then return the bigger clips if that resolved the issue – a fair request considering?
They refused and said smaller clips would not make any difference and it was my mistake, despite BlindsbyPost deciding what clips to provide, not me. They said I could buy new clips at 75p each, plus pay the astronomical postage of £7.95 – considering the size and weight of the clips that’s mental.
As we in no way wanted to them anymore of my money, we purchased some 18 & 20mm clips (standard industry perfect fit clips) from a different supplier and no surprise the 18mm reduced the gap between opposite clips and allowed the shutters to be clipped in – so proving what Blindsbypost said was a complete lie!
I actually have a picture of the 18, 20 & 22mm clips side by side and it is very clear that the size of clips makes a big difference and I’m confident that blindsbypost could see that in their warehouse, but decided to gas light the obvious issue they had caused.
So for anyone that does read this review, please we warned, if something does go wrong (beyond your control) then this company has 0 fair customer service to resolve any issues and from the off had an attitude that it was the customers error and not their issue!
2 months ago
Blinds by post has a
2.3
average rating
from
61
reviews
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