I had a significant holding with this company. Over ₿0.5 and around £2.5k of other cryptocurrencies. I decided (in hindsight unwisely) to transfer my Bitcoin to an interest-bearing account on their server, this is subject to a 7-day holding period. Within 2 days of doing this, I received an e-mail telling me that I had violated their terms and conditions and that my account would be frozen in 24 hours. I managed to remove my other holdings however, as my Bitcoin was held for 7 days I lost access to it. Then began my trial with their support. It took nearly a month to get a reply and after a while, the support agent agreed to transfer my Bitcoin to an address I gave them within 24 hours. At this point, all contact from support stopped and my coin was not transferred. Then began another month of one-sided dialogue with no reply from support and no sign of my Bitcoin. Eventually after reading the reviews on this website (appalling reviews I might add) I saw someone had reported them to the Consumer Finance Protection Bureau (Google them) and had a positive result. I did the same and within 2 days I had my Bitcoin returned to me. Shout out to the Consumer Finance Protection Bureau which doesn’t charge for this service and a big negative to Blockchain.com. I am pretty sure if the Consumer Finance Protection Bureau hadn’t got involved I would not have got my coin back. Believe me, the thought of losing over ₿0.5 caused me a good deal of stress.