I placed an order for the Yosemite Splendor. There is an option for standard, premium (plus 25%), or the deluxe (plus 50%). There is a sales offer that if you splash out on the deluxe bunch you will get a "free" box of chocolates (to the value of 10 euro). Since this was for my sister's birthday I decided to go for the deluxe deal, which cost 64 Euro. I then opted for the birthday card (3 euro) to go with it (usually free with other florists). The chocolates or card never arrived. False marketing or a genuine mistake? I gave the company the benefit of the doubt and contacted them the same day to make them aware. Their response was completely unsatisfactory. I would be refunded the 3 Euro for the card (my sister never received a birthday card). However, worse still, they said I could get redeem "free" chocates with my next order! So I have to spend more money to get this "free" gift. The sole reason I opted for the expensive deluxe bunch was so that my sister could have the added surprise of some chocolates on her birthday. Also I spent 10 euro for same day delivery, so I expect the things I ordered to actually be delivered!! The flowers themselves were very nice (not a huge bunch but nicely presented). Avoid the "free gift" scam if you're going to choose to this florist.