Do not order from this website. I have never written a review before but feel this is completely warranted. I ordered flowers for my friend's birthday and they are now three days late (still have not arrived). Customer Service is extremely slow, and no option to speak to someone over the phone. I gave clear instructions to ring the recipient of the flowers (gave mobile number twice) and they still did not ring her, resulting in a failure to deliver them. Completely ruined the surprise and left me feeling extremely frustrated having spent a reasonable amount of money. Most of the other reviews are saying the same - wish I had read them.