Where do I start. Placed an order on line due to ‘Lock-down’ on 17th April. Wanted to add 2 additional items to order but was told this was not possible. 7 days later received an email confirming the 2 items had been added to my order and the money had beef debited from my account. Rang them on the high tariff number explaining I had sourced the items from another company. Got a refund after a bit of a struggle. As for the original order still awaiting delivery. They have clearly taken on too many orders and are unable to offer a creditable service. Have today emailed the company insisting on a full refund if plants are not delivered by Wednesday (21 days from order)