Firstly, the Freephone number for this Company is 0800 9558 558. Ordered 80 plug plants 35 days ago. Received today (Tuesday)after being sent out on Thursday. Amazed any are still alive after 5days in transit! 69 plugs arrived in various states, the rest was empty compost. Needed a magnifying glass to see the Petunias and better packaging all round, so they don't fall out and get crushed like mine. No point complaining, they have not replied to my emails thus far in the process! When I rang to enquire where my delivery was I was told "There is a worldwide pandemic on you know". Really?!! Will not use this company again, they overstretched themselves and the quality has suffered. The main lesson learned is to check several review sites before ordering, amazing how reviews can differ! My experience has been consistant with the other recent reviews on this site.