I was Bloonaway that the order arrived on Monday after the 21st Birthday Party that had already taken place on Saturday. We ordered them in time and they were supposed to arrive on the 15th. Even if they had arrived on the date of the party the 16th, that would have been fine. You said they are dispatched one day before the date we requested on an email trail. But they still did not turn up! I now have two useless balloons that are no longer required. Very underwhelmed by your service and the ability to contact anyone if it is not a weekday is shocking. Our Barn looked fantastic and your balloons would have had a real presence with over 130 guests most of which have yet to hot this Birthday milestone. Opportunity of new customers most definitely missed and all you delivered to us was a feeling of utter disappointment.