We placed a large order of congratulatory helium balloons (19) to be sent out to different offices to be delivered on the same day. Service could have been much better and at times getting hold of anyone was difficult. Emails and phone calls were not responded to quickly and it felt like I had to do the chasing for updates - but when I did get to speak to them Izzy and Tilly were friendly and polite. The original agreed delivery date then had to be pushed back by a couple of days, I believe because there weren't enough balloons/boxes (despite pre-ordering a max. number weeks in advance) which was disappointing. That said in the end all orders were received on the revised date they were supposed, with the correct cards included to and the product was good.