we have had to chase and chase issues since day one. We even put in a formal complaint last October. We are still trying to get them to respond to this. Repairs aren't done to our property or on the estate as apparently they don't have the power to get contractors to complete work and they aren't enough skilled professionals for them to get other people to do the work. id almost believe this if it wasn't the case that when I worked for a council housing provider that relied solely on council house rents for income we responded to and dealt with enquiries within weeks. Bloor make hundreds of millions in profits but cannot carry out snagging let alone provide compensation for houses that aren't as described. the worst thing is when customer services claim they can't do anything as "its not their department". as if that's our problem!