Absolutely appalling developer and would genuinely and strongly encourage first time buyers to look elsewhere. We moved into our house on Edwalton Park, Nottingham, in October 2022, when after being in the property for a matter of weeks the shower blew cascading water all through the house and into the kitchen and living room. Bloor's initial offer of compensation was to go out for a £40 meal as an apology. They refused to budge and after strong escalation above, a satisfactory redress was offered. Then, after a few months in the property, Severn Trent noticed our water meter spinning and uncovered a huge leak under our drive which meant that the entire drive had to be dug up. This was done over a matter of days with ground-workers who felt it appropriate to take selfies in the "trench" that they had dug. No offer of compensation was offered until a strong escalation was made yet again, the driveway was then resurfaced with inferior tarmac that is now cracking and splitting. 9 months in, we have been receiving appalling broadband since purchasing the property (the site is an OFNL network essentially meaning you are tied to a strict list of broadband and cannot go directly to Sky or TalkTalk for example). We complained to our broadband provider who said they had stated to the developer to not locate the broadband box in the understairs cupboards but they had done so anyway, and offered to monitor our line for a number of months. They then sent an engineer out to our property as they agreed something was amiss, who recently discovered that the ports in the living room and upstairs had never even been connected and were 'missed' by Bloor Homes. This meant that we were unable to bring the router out into a suitable location and as such, fix the poor lapses in network signal. What was Bloor Homes resolution? To simply state - "if this matter had been referred to us sooner, we would have rectified it sooner". Bloor are incredibly defensive and always cite their 5 Star HBF ratings - yet these are irrelevant if they are failing to maintain standards - which they are. We can all live in the past. Our experience was that we consistently had to chase, escalate and micro-manage to get the bare basic levels of respect and communication. We have heard comments from staff about us - with one individual stating "I don't think you're too popular with Head Office" - and, even though this was said in. a rather humorous manner, my partner and I were well aware that this was indeed how Bloor felt about our custom. It appears they far prefer passive customers who daren't pull them up on their poor performance and consistent failures. Snagging our property we uncovered 119 snags and had 3 serious issues going forward (a hole in the fireproofing and the two aforementioned major leaks). Once Bloor have your money - they seem to forget about you as a customer, and I cannot begin to reiterate the stress, anxiety and upset this company has caused. I will now be liaising with NHBC and my MP to take this forward as communication between Bloor has broken down (from Bloor's side).