Mark did a great job at selling the concept and answer all of questions. Once it got into operations, we found out last minute that we had to provide the guests' DVLA check records which was a bit of a stretch for our client to obtain on time at the last minute. So if it could have been anticipated that would have been great. On the accounting side, Bluehat forgot to invoice us as per the contract so we had to rush the payment. On the guests' point of view, everyone had a great time, the team onsite was just great and Ami was just perfect at managing everything. The only that we would consider if we were to do an Italian Job again, would be to make the afternoon activities a little easier to complete than the morning ones. Adding the minis as a gift for the winning team was also really nice. The photographer did not seem that well prepared for such an event and the pictures are average (see the group picture attached. A bit disappointing on the photographer, but would definitely consider Bluehat again for a team activity in the UK. Thank you for the good job! Isabelle Azam - Project Manager All of the above have already been raised with Ami.