I have seen a few reviews on the BRLC website referencing how friendly and helpful the staff is when visiting the showroom. This may in fact be true; however, after you have made a purchase, it is all downhill from there. We just passed the one-year mark a few weeks ago from when our house was set on the basement foundation. It is still not finished, and much of the completed work is so poorly done that it will take years for me to correct it all. I will only point out the most obvious things to try and keep this review as short as possible. The most glaring is the terrible job that was done on our wrap around deck. We paid a huge price to upgrade to Trex decking and to have it wraparound on 3 sides of the house. It is in no way done to manufacturing standards and is completely unsafe. The quality of carpentry skills used are not adequate for an outbuilding or storage shed. There are dozens of trip hazards, lack of support, and the handrail is not constructed to building code. The vast majority of the deck will have to be removed and redone. I have made countless attempts to have BRLC fix or replace items with no response from them. When the missing kitchen cabinets, toe kick, and correct windows finally arrived 8 months after the house was set, they were left on the porch for me to have to install myself. If you have questions, feel free to email me at csmretired04@yahoo.com Phots gladly provided upon request