booked and stayed at a cottage in shaldon, Devon end of june, awoke second morning at 0645 to find building work taking place next door, this happened monday to friday 0645 to 1800, drills, cutters, heavy machinery etc. Phoned BC on second day, and then again on return home(day early), owner denied all knowledge of building work, even though it had been going on since November! I found planning permissions on line, so she certainly would of had notification. Got nowhere with BC, so as the contract was with owner, asked as i am legally allowed for her contact details, so that I could take her to small claims court. Refused at every request, 14 phone calls, never called back, countless emails with videos of noise, time etc and photos. Asked to speak to a manager, all either on calls or they were all on an away day!? Tried to intimidate me by saying home owner was a lawyer, so what, she certainly didn't know anything about consumer law. I referred them to their T&C's, that contract was with owner and that they could give me her details. At end of my tether now, so I am taking BC to small claims court and providing court with all the emails where I asked for the contact details of owner, obviously plus all photos and videos of building work. Beware of this Company, obstructive at every turn. Whether they knew or not about the building work, is now a different issue, its the fact they are obstructing me. I will leave some photos of the building work