VERY DISAPPOINTED! I ordered for next day delivery, and was emailed to say it had been dispatched! The day it was due to be delivered I was informed it would be delayed to the next day. Still no delivery, I waited 24 hours and called, told that TNT deliver till 18:00 and it is in transit so should be with me - still no delivery! Then an email to say that 'part of my order would be arriving, but not all of it that day' NO! STILL NO DELIVERY! Now on Friday, so I called and was told it will not arrive now until Monday - A whole week after ordering it! As polite as the Customer Service Reps are, making the comment when challenged on next day - I am polite and recognise it is a difficult time for all - that "...Bluespot had dispatched it that day of order to TNT for delivery, and when it is with them it is out of their control!' WRONG! You have a contract with TNT as your supplier, it is your responsibility to ensure your supplier is carrying out your wishes i.e. Next day delivery! You are advertising falsely for next day delivery! It is something you are unable to achieve! The delivery service is appalling. Customer Service very polite. Oh! How I wish you could match it together.
4 years ago
Bluespot Furniture has a
4.4
average rating
from
937
reviews
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