When is a stem not a stem - when its in the bunch of B and M (aka Prestige Gifting) flowers that you've ordered for your mums 95th birthday. I ordered a bouquet of 22 stems - paid extra for a medium bouquet and only actually got 15 stems. No problem with the quality of the flowers but the company would not accept that someone had just made a mistake and that there was a 'quantity control' issue. I got a £10 refund eventually after a weeks worth of emails but shame on you B and M - just made me feel someone was cutting corners somewhere in the process and then being so defensive about what was actually delivered. Sadly won't be buying from you again.