The worst customer service I have ever experienced! I had a no fault accident and the car was allocated to this branch for repair. They never contacted me even once during the works and I had to chase them up several times for updates. But the worst was that they said it's ready, I went there on Saturday and after over an hour of wait, I was told that the car is not cleaned! So I had to take another morning off today to go again, and this time I realised they had damaged the little back light! They were not even apologetic, and in fact very rude. The manager named Chuch treated me as if I was lying, although they couldn't show on their paperwork any sign of that damage! The car was still dirty, and when I asked, they said we don't do a valet, only in and out! But the inside is full of dust! Driver carpet is filthy. Obviously they haven't cleaned inside at all! And now I have to go back AGAIN for the light they damaged! It's like everybody is free to be at their service! Avoid this place as It's the worst BMW branch you can get!