Bmw is a joke!! If you thinking to buy 3 series, think twice! BMW 3-Series 17 plate Having owned this vehicle for 11 months keeping it well maintained and running smooth, i did regard this car as my pride and joy. That is until Thursday night when I was involved in a serious accident, accidents happen and that’s why we have insurance. However one main aspect of me buying this vehicle was modern cars are safer, more reliable and having spent £18,000+ on this car this is what I expected. This was not the case on Thursday night, whilst driving in the middle lane of the motor way at 67mph my electronic steering wheel failed, causing the wheels to lock and ended with me spinning out and hitting the middle separator barriers at high speed. The car took a big hit at the front and I spent the night in hospital with a very badly cut leg injuries to my neck and back. With all this damage caused I want to know why the airbags failed to deploy for myself and my passenger, We could have been killed that day. If I had, a full investigation would be undertaken to determine the cause and why I suddenly ended up crashing into the middle barriers with no real reason. Today instead I am being asked to pay to find out why. I nearly lost my life in one of your vehicles and because it falls out of ‘warranty’ time limits you are still trying to make money for a diagnostic check,I feel this is unjustified that I could have lost my life in one of your vehicles and now I am still having to mentally take on more stress to determine why all this happened. I rang bmw customer service and explained the accident, they have admitted that bmw 3 series have common fault with the steering wheel as it is electriconic but they were not sure why my airbags failed to deploy so they advised me to go to Local bmw customer service department. I went to Leicester bmw sytner and they tried to avoid checking my car as well charging me extra money as my car don’t have warranty. Regardless of the warranty, all I wanted was my car to be checked to see why my steering wheel locked and why my airbags failed to deploy. One of the staff was rude and said am blaming bmw, when all I wanted was for them to check why my steering wheel locked and why my airbags failed to deploy, two people would’ve lost their life that night because of this. They need to improve their customer service, it’s disgusting.