Before you purchase a vehicle at BMW Sytner Swansea you should consider my experience below. I purchased a one-year-old, 5 series BMW for (50K plus) at BMW Sytner Swansea, in September 2022. NOTE: I was advised by BMW Sytner Swansea that the car was being held back for a day or so because they had a problem with the car assist sensors. In February 2023 I was reversing the car at night when I had a small collision with a wall. The car assist sensors on the rear of the car did not function. There was a small mark/scrape on the rear bumper. I tested the rear sensors the next day and it was clear they were not functioning correctly. They only intermittently alarmed when you actually touched them. I informed BMW Sytner Swansea, and they advised me of a date 3 weeks later (March) to review the issue. In person at Sytner I explained the issue to them in detail and I advised them that the vehicle was under warranty. I also requested a quote from them to repair the mark on the bumper. After an hour waiting for some feedback, I was eventually advised by the Service Department assistant that the parking sensors were working perfectly when I was sold the car and therefore not covered under warranty and if I wanted them to review the issue, I had to pay nearly £300.00 up front for them to remove the bumper. The Service department assistant also advised it would be £7000.00 to repair the bumper however she immediately changed this to £2700.00. I advised the service department assistant that I was not prepared to pay for the removal of the bumper, and I disputed their claim that the sensors were working perfectly. I drove the car away. I took the vehicle to an independent assessor and asked them to review the issue. After a day they advised me that the sensors could never have functioned correctly because the bumper had been painted previously and subsequently the repairer had painted over the sensors deeming them inoperable. Bear in mind no one had informed me previously that the bumper had been painted on the one-year-old car, but I am advised that unless the car has been in an accident they are not obliged to do so. The assessor also advised me the repair works carried out on the bumper were very poor but this was only entirely visible from beneath the vehicle when they were carrying out the investigation into the sensors. I requested that this assessor install new sensors which he did. All working fine. At a cost to me of £1642.80 I also took away the original sensors. I returned to BMW Sytner Swansea and spoke to the Sales Manager. He advised me the sensors worked perfectly when the car was sold to me. I explained the situation to him, but he was adamant that the bumper had never been painted but said he could check this. He went away for some time and returned to advise the bumper had in fact been painted before I received the car. He disputed and disagreed with the independent assessors evaluation but requested a copy of the report /invoice they had provided. He also requested to retain the original sensors and advised he would return these. I’m still waiting for them to date. I also advised him that the repair works on the bumper had been poor which he totally disagreed with saying his repair and body shop team were highly reputable. I received no response from Sytner Swansea after two weeks, so I contacted them again. They responded by saying “They cannot help in this occasion”. I took the vehicle to a repair shop local to Swansea and they carried out the works on the bumper at a cost of £150.00. (Not near £2700.00) They advised me that the previous works on the bumper had been executed extremely poorly with so much filler used that it removed the paint contour of the vehicle on one side. Thankfully he repaired it correctly. After a few days of purchasing the car I queried the tyre threads on the vehicle. I was advised by the sales rep they were perfectly ok. Less than 9 months after date of purchase and only a few hundred miles clocked the tyres need replacing. So nearly 3k spent on a one year old car in less than 9 months. So, there you are: You buy a nearly new car from BMW thinking everything will be fine as it’s a big reputable company. You will get treated well; they will look after you. Your car is under warranty so nothing to worry about. You’re a BMW customer. THINK AGAIN!