Manager Amelia Jones has excellent customer service skills. She was professional and understanding of my situation. She arranged for the necessary work on my car to take place asap. Amelia introduced me to Luke who will greet on the day my car is being taken in for repair. Luke gave me a courtesy call to ensure he will meet me on the day I take my car in. Emily is always polite on reception as are all other staff who I have met since having my car. I would recommend BMW as the aftercare is just as good as how you are looked after when choosing your car, in fact I would say it's better.