Bought an X5 last August, new shape, lovely car but the aftersales is just awful. Broke a wing mirror curtesy of small child opening another car door. rang BMW Crewe where I purchased the car, had to wait 3 weeks to book it in, no curtesy cars because of covid, and they wanted it for a whole day just for a mirror. Got phone call at 16.45 to say it was ready, my husband went to collect it and after waiting half an hour the mechanic came out and said the mirror was on but no one knew how to refit the camera " It didn't come with instructions " . They would ring to rebook at our convenience. They didnt , Tried phoning over next few days and no answer . Sent email ( which had been read ) no reply. Contacted Head office complaints, reported it, got a report number this was a monday, she promised to contact me by Friday at the latest. Nothing !. Finally my husband finished work early and went back into the garage and threatened to stop the payment ( they wouldn't release the car till we paid ) unless it was sorted. It was finally done last Saturday morning while he waited. It does not inspire me with confidence that the people servicing my car , and therefore responsible for my safety cannot even fit a wing mirror and it cost me £1142 for the privilege. Lost a sale as well as my husband was looking to change his car to a BMW when he went to pick mine up. He has since bought a Kia stinger