While the service and delivery speed were OK between Sydney and Perth the actual delivery to the person the gift was for was abysmal. The gift was for my brother-in-law who had just come home from hospital after a triple heart bypass. My sister, his wife, is disabled in that she cannot walk far without assistance. The courier rang the doorbell, he was told that the door would be opened automatically and he was to come up in the lift to deliver the gift. When nothing happened my brother-in-law went down to the front door and there was no-one there. There was a card in the letter box say that the package would be available at the Post Office, which is a distance away. Neither my brother-in-law or my sister were able to drive at that time. Your Sydney office tried to be helpful and phone the delivery people in Perth who were anything but helpful. In the end my nephew had to drive from where he lives in Perth to the particular Post Office on Saturday morning to collect the gift. A whole lot of anguish and stress for someone who didn't need it. If you want to keep your business in the west I suggest that you change your delivery system in Perth. This was totally unacceptable and for that reason I could not in all conscience recommend your business to anyone even though the product itself was very well presented.