On face value their prices during promotions seem reasonable enough. I have used their Ebay shop a few times for small items with no problem. My first purchase directly off them did not go quite as well. I recieved 3 x 4 kg tubs of protein powder, the tubs were inadequetly packed ( 2 colums, the 3rd tub was loose) and one had burst inside the cardboard box, the box itself had leaked everywhere, doorstep, doorway and hallway. On contacting customer service they suggested that i should scrape up the contents of the box and consume it, the box was not an airtight container and even had grit in the folded flaps (probably from the van floor). I told them this was not hygienic and had put the spilled powder in the bin. Despite the inadequate packaging the company would not give me a replacement/refund and initailly only offered me 20%, saying it had happened in transit and wasn't their fault. Ahmed the customer service agent was particulary unhelpful, and wouldn't accept the fact that it was against the food standards agency guidelines regarding cross contamination. The conversation I had is hands down the worst example of customer services I have encountered for quite some time. I have since seen reviews indicating that this is not an isolated incident. On the whole I would not recommend this company, if you do wish to buy from them, I strongly suggest using Ebay and Paypal as an extra level of consumer protection.