I have ordered a lot of items from this company over the years but after placing a small order on the 28/07/16 and it still not being received on the 3/08/16 I was shocked by their attitude when I contacted them "you'll just have to wait 10 days before we can open a lost parcel case with the Royal Mail" after asking for a replacement or refund I was told they can't do this even though on the tracking it says there has been no activity on the parcel, the receipt after payment says expected delivery two to three working days well well done bodybuilding warehouse you've lost a customer for your mediocre products and bulk powders get 100% now as they are a quality company that can't do enough for their customers and haven't somebody so snotty answering their phones! Update as of 09/08/16 still no order so I emailed the company and they sent me a post office claim form saying it is my responsibility to fill the form in and claim off the post office, they supplied a tracking number with my order yet it goes to a dead link, they even blocked me off their Facebook page! I would avoid this company at all costs and use a more reputable one, I'm literally speechless at how bad this company actually is!