I ordered 2 dresses - same dress, different size as I wasn't sure what I needed. I felt comfortable in doing this as they advertise "free returns" all over. Once I checked out I realized the dresses were coming from China and not Michigan, like their website shows as their address, I emailed them about shipping. I was going to wear the dress to my brother in laws wedding that was out of state. I ordered the dresses with 2 weeks to spare, and Boho Factory assured me the dresses would be delivered in plenty of time, but did not offer to upgrade for faster shipping (I would have happily paid more for this). The dresses were supposed to be delivered the day before I left town; however, there was an issue with USPS in Chicago, IL and they were not delivered until a few days after I left town. Now I understand USPS is out of their control, but I had no use for the dresses and requested a return. I emailed Boho Factory, again, and received the following response... "Your order has been delivered to you within the timeframe. And upon checking the item you purchased was on sale and according to our policy Sale items are not refundable. That's why we cannot give you a refund for that." When I told them that was ridiculous, they responded "I'm sorry to hear that and again we do apologize for the inconvenience caused you. Allow me to help you in a creative way. We will send another item with the size and color you prefer for free, but you’ll have to cover shipping fees. We want you to be happy so you can keep the first order without sending it back." Sorry, but I don't want anything else from them except to return the dresses and get a refund. I just tried the check-out process again (didn't purchase or enter payment information) and no where on check out or on the item page does it say clearance OR non-refundable sales policy. If either were the case it should be displayed clearly on the pages so people are aware. I certainly would not have purchased the dresses had I known that. Also if there was an option for shipping for faster delivery I would have selected that to ensure it was received by the time I needed it. I understand neither of us could foresee the USPS delay - I have tried working it out with them, but they take no responsibility for anything, don't care as their delivery dates aren't guaranteed, and offered no solutions. After more back and forth and not getting anywhere I finally demanded that they refund my money and send me a return shipping label otherwise I would be contacting my credit card company and filing a complaint with the Better Business Bureau. So they responded with their return address in CHINA and told me to send it their and send them the tracking number otherwise they wouldn't give me a refund. NO YOUR WEBSITE SAYS "FREE RETURNS". HONOR IT. After researching how much it would cost to return the dress to China ($70+ on USPS and UPS), here I am letting you know that they don't honor it and that apparently everything on their website is clearance and the free returns don't apply. Af