Super bad customer service, and frankly the whole company is a scam. They sell "leather" products that rip and tear immediately and are really poor quality. Plus the smell of whatever the material is is absolutely horrible, something you cannot possibly be carrying around. The product I ordered seemed alright (despite the smell), although the leather felt like plastic, but after using it only 3 days the bag ripped. Alright this can happen but I have now been trying to chase the company about this for more than a month and have not received any answers from them..just shocking. To me it's super clear that they know their product is not worth the money but their happy to have it and then ignore your complaints. An utter, horrible, rude scam. Do not order anything from them. They are very good at making their product look good in social media but what you get is far from it.