I am extremely disappointed with the migration team's handling of our phone line. It has been seven days since the issue started, and it remains unresolved. The senior management needs to properly train their staff to understand the customers' existing phone systems before migrating to version 3.0. Their lack of preparation has significantly disrupted my operations. As of July 12th, our phone line was still down. The customer service has been appalling, with repeated promises of callbacks that never happened. I have contacted them five out of the seven days trying to resolve this issue, yet nothing has been fixed. To any new businesses considering their services, do not be fooled by the positive reviews. As I write this, I am currently on hold with a customer representative who refused to let me speak to a supervisor or manager. After confirming multiple times that I wanted to escalate the issue, I was told they would raise a ticket. When I insisted on speaking to a supervisor, the representative finally said they would check for availability. I have now been waiting for over 20 minutes to speak to someone. This experience has been frustrating and unacceptable. I strongly advise against using their services. Update (July 17th): Today is July 17th, and our phone line still has issues. The problem remains unresolved despite repeated promises from Bonline. They assured us that all lines would be resolved by 10 AM today, but this was not the case. I did not receive a callback as promised; instead, I had to initiate contact again. Upon calling, I was informed that all managers and supervisors are in a meeting and unable to take my call. It is unacceptable for a business to operate without a manager or supervisor on standby. I have requested the call recordings of all the promises made to me but have yet to receive any reply. I have informed them that I am recording all these calls and will provide them publicly to demonstrate my grievances. I will upload a link soon. Given this prolonged issue, I now have no option but to raise this with the communications ombudsman and involve my solicitor. How can you treat a company that has been with you for over three years in this manner? Just be straightforward and honest. If you are unable to resolve this issue, simply tell us to move to a different provider.