I had to return an item bought online and was advised can only be returned via the post office and I had to pay the cost which was £8.99 what a shock I have shopped with bonnarche on line many times and have never incurred a charge for returning an item Be aware of this as there is no indication when purchasing my item that there was a charge for returning the item however I was directed to the returns t and cs which did confirm a return fee was my responsibility Iall my previous items I have returned to store so I thought this applied to all items sold by bonmarche it was a very costly lesson to learn and I will not purchase from them again in store or on line very disappointed