Absolutely awful. Placed order 20 March, had email to say it had been shipped so I should expect it to arrive at the store within 14 days. 3 weeks, 3 emails and 2 phone calls later, no sign of it. Went into town again this morning to see if it was " out the back" amongst their deliveries. Sign on door saying "closed due to unforseen circumstances" with no indication for how long?? As the order contained 2 items for mum's birthday, I had no option but to go to EWM and buy alternative items. Will now try and request refund but God knows how long that will take. Won't use again.