Walsall Store Visited today (25/10/2019) during my lunch break to collect an on line order so was pushed for time. Tried on & kept 3 of the items but wanted to exchange the 4th for another design. Both female assistants (especially the blonde one) on the till were unprofessional and unhelpful saying the exchange could not be done unless I paid a further £3.60 for an item of the same price, which should have had 20% off. They then offered me my 10% bonus off instead but but then said that couldn't be done either. The manager was called and completed the transaction without any delay even though the blonde assistant kept saying you won't be able to do it!. Unprofessional, rude staff. They could do with some customer service training. Manager was the opposite so, thank you to him. He was calm, professional & treated me with respect