Had a shockingly bad experience with them, AVOID AT ALL COSTS!!! Every single aspect of trying to get my photobook done was a DISASTER - I have no words to describe how frustrated I feel right now. Their software is terribly slow (like really, really slow as hell - couldn't get anything done on my 32GB RAM laptop!!!) and it took me almost 2 weeks to design my photobook - never took me more than 3-4 days with other companies!! It took them another 2 weeks (!) to print and deliver my photobook so the whole process took ONE MONTH while it has always been a matter of days with all companies I used before. Tried to complain through their online chat and they offered me a 30% promo code as an apology - while their homepage advertises a 40% promo code (apparently their customer service thinks I am an idiot!). But here is the worst thing - I have finally received my photobook now (it was a gift and I have missed all the deadlines but let's ignore that for the moment) and and the quality of the photos is terribly bad if you look at them closely, as if all the photos I uploaded were taken with a shitty phone camera (while I had a professional one!), and there is no way I can get a PDF of my photobook to print it somewhere else, the only option for me now is to start everything from scratch and do it with another company. What a disgrace, please never, never use them, they are a scam!