On the 12th of August I made a complaint to booking.com regarding a hotel I didn't stay at. The hotel told booking to make me the full refund, this authorization was given on August 18th. On the 19th booking.com contacted me and said the refund would be in my account within 5 working days. On the 26th of August, I contact booking.com again as the refund was not yet in my bank account. The answer is that the money would be available within 7 to 14 days. Yesterday I called one more time booking.com as I'm still waiting. I was told that the money has been in their possession for a long time, but that refunds are delayed. I had never paid directly to booking. Usually paid directly at the hotel. And I guarantee I won't pay anything back to the booking.