Stay away from this site and host your properties on Airbnb.. Their policy are horrible for you as a host, horrible customer service that lies and repeat what is written on fine print and the take a huge cut of about 15% from your income. Unlike Airbnb, they have no security nor insurance for their guests that stay in your property.. I had this red neck named Alec Mosser, from Ohio, completely damaged my property and knifed in the walls "Fuck you Nigga", put holes in the walls and broke my TV because i stopped him from smoking crack on my property. I sent them all of the pics as evidence to validate my claim. They wouldn't compensate me a penny but in return said rudely that they cant do nothing about it and will also not un-list Alec Mosser because he has potential to change his attitude at his next bookings. All they are out to is to make their commision from you hosting their guests. Customer service is a mess trying to get to, if you talk to 10 different people you will get 10 answers. You can only talk to the first level people in customer service and if you need to get hold, for example, their financial department, they dont call you back until after few days.