I made a hotel reservation for Drowne Plaza apartments hotel in Dubai on booking.com. The free cancellation policy was on Dec. 7th. I canceled the reservation on 7th at noon and the system showed I will be charged $145. I called booking.com and they ensured me they will address this problem. I followed it up for 4 days and finally after spending more than 7 hours on the phone, booking.com said they cannot do anything about it and my account was charged $190. Save yourself a headache and find a better booking website. This website is fraudulent and is ripping people off.