Attention Customer Compliance Team: I can imagine why people are leaving the poorest reviews here. I was under the impressions that a company like Booking.com would have secured at least 4.2 stars with some positive reviews, but it is so poor, which is possibly the worst I have ever seen. Today, the highly illiterate and unprofessional girl by the name "Summer" from the Reservation proved why people just like to put bad review here. Booking.com is possibly thinking that they've gained enough goodwill at the market, so these bloody reviews are not going to make any impact on their business. So, they don't care about all these things at all. This is absolutely wrong. A lot of businesses in Sydney have been shut due to poor reviews. When we call different businesses, our queries are often unanswered or not resolved, but we're still happy with the customer service. She must not be in a customer service job, as she is only annoying and upsetting customers with misleading information and hanging up on their faces. She'll be the reason for me to say goodbye to Booking.com.