DON'T USE! AVOID! I am a genius member of booking.com and have been using them for over a decade. SO, TRUST ME WHEN I ADVICE YOU TO AVOID USING THEM. This platform has lately been used by fake property and scammers posing as property owners. On top of this when I reported a fake listing and provided evidence multiple times- BOOKING.COM TOOK NO STEPS TO CANCEL MY BOOKING, OR BLACKLIST THE AGENT AND TAKE THE LISTING DOWN!! Luckily I checked with the property direct (before paying the scammer for the booking) and the property confirmed that NO SUCH BOOKING EXIST, and don't deal with agents or online portals. But when I reported the fake agent to booking.com, to my greatest surprise they denied to cancel the booking and waive cancellation fees!! I have since spoken, chatted to many customer service reps, emailed many times with evidence of the scam and evidence that the BOOKING DOESNT EXIST, and the property doesn't deal with third party. I even provided evidence that the agent confirmed he cant book me in the property so offered me other options, but still booking.com wont cancel the booking and are forcing me to pay full cancellation charges. So, I'M FORCED TO PAY FOR A SCAM HOSTED AND ENCOURAGED BY BOOKING.COM - FOR A PROPERTY THAT THEY CANT BOOK FOR ME, BUT STILL WONT CANCEL!!!