Terrible service - received some marketing stating that because I am a loyal customer I would receive £100 cashback. On this basis I booked a hotel costing £800. The only terms and conditions were that the booking had to be made before 24 October 2018 which I have clearly done, and the booking value had to be over £500, which I have also done. Have spoken to customer services three times who can't seem to resolve the issue because this is apparently a 'booking basic' - nothing basic about spending £800! I have asked to speak to a manager who apparently was busy at the time I called so I was promised a call back - 2 weeks later and still no call. Also I have emailed the customer service email address which they keep referring me to 3 times but still no reply, and now it has been over 2 weeks! This is a cheat company and they have now lost me as a loyal customer who has spent considerable amounts with them in the last two years.