Booked hotel through booking.com because was offered a £15 friend reward. Received booking confirmation email but when we tried to check in at the hotel we were Informed the booking had been cancelled. Contacted customer services they offered no explanation as to why it was cancelled and would not honour the £15 reward. Lucky they had spare rooms or we would have had a wasted journey. Rebooked direct with hotel. Appalling customer service, haven’t replied to further emails from me. I’m guessing they cancelled so they didn’t have to honour the £15 friend rewards. Disgusting underhanded behaviour. Beware!