I booked a rental in Jamaica through Booking.com. The initial credit card payment did not go through, so I called my credit card to approve. The card was run again and payment went through. I still didn't see my reservation on booking.com, so I sent a message through the app to find out why. The owner of the rental replied back that my rental was no longer through booking.com, but now directly through the apartment manager in Jamaica. I never consented to this, nor would I ever, since this is a foreign country and I would always want the protection of the booking company. Next, my credit card was used to buy Jamaican cell phone minutes! The owner of the rental would reply to any question I asked with cursing and anger. I told booking.com I was very afraid to travel to this destination "on my own," since the owner had decided to make the booking directly through them. I wanted a full refund, since I never agreed to book directly through an owner in Jamaica. Booking.com said Sorry, since you "chose" to book directly through the owner, we cannot help you. Each time I explained I only gave my credit card info to booking.com, and never consented to this transaction or reservation being done outside of booking.com, they replied, sorry, we cannot help you since the booking is no longer through booking.com....WHAT?!? How could it not be since the transaction was done through their app? So, beware, because once you give your credit card info to booking.com, the owners, around the world, can take your credit card, decide to make the booking directly through them, charge you whatever they want, refuse to refund you, and you will have zero protection, zero trust that you will actually have a reservation, and you will definitely have zero support from booking.com, the company you actually trusted for your reservation. This is completely absurd, unfair, and criminal.