Had a two night stay booked for an out of town baseball tournament - tournament was cancelled a week before due to CoronaVirus restrictions so all of us cancelled our reservations immediately. I was still charged for the full price of the reservation ! When I contacted the hotel I was told they just process based on info sent by booking.com. So I attempted to contact them but it's impossible to speak to a person- sent a request thru their chat option ..heard back that I need to contact the property. *Sigh* so I sent both property and booking.com copies of government info staying that due to the "time of crisis" travel was not possible and the property is Wyndham..their own site said that cancellations due to this would be honored with no fees. They are both frauds. All my years of travel and occasionally having to cancel I have never been asked to pay the full reservation fee with a week's notice of cancellation..that is absurb and in this case violated a government order. I filed a complaint against booking.com and the property with the BBB. Should be called Booking.CON