A company who clears off when trouble arises Booking.com promotes itself as one who makes it easier for everyone to experience the world. However, when issues emerge Booking.com is just gone. 12 March was a dark day in history as there was an official statement which confirmed the pandemic status. As a result, Booking took first measures by publishing some information on their website that in case of official travel restrictions it would be possible to get a restitution even when the booking is non-refundable. It looked too good, to be true… 27 March was the day that Ireland went into lockdown (the airport was not operating anymore and everyone who wandered more than 2 km off their residence address could face legal prosecution). Due to this, I looked on Booking.com if I could apply for a restitution. The advise on the website was to get in touch first with the third party. This what I have done with a copy to Booking.com as wrong contact information has been provided. The number that was given by Boooking.com is only reachable if you have an Irish sim card. Until today I got no response from Booking.com and the communication with third party has been unprofessional and unpleasant. The third party has done everything in their power to deny at every cost the refund. That is to say: they refused to give information on Covid-19, no clarity if we could proceed with the 27th April booking, invoices were drafted in such a way that we could not get a restitution from our insurance. In short, every time they were just hiding behind the non-refundable policy. To solve this affair, we have tried to contact Booking.com. On the website and their Facebook Messenger there was no human reaction at all. When you try to call them and provide them with the correct information you get disconnected by a robot. The only option was a public on their Facebook page. After almost 3 weeks we got a reply. The essence of this message was that there are no travel restrictions to Ireland and the booking can proceed as usual. There was no way to reply on this email. I again explained that I can confirm from my personal experience that Ireland is totally lock. Until now (5 days no response whatsoever). If you are in the same situation or you agree with me that Booking.com should be held accountable, please share this message.