Hi, Just a word of caution if you use or plan to use booking.com or are considering staying at Apartment Hyde Park Clifton Surry Hills NSW. I'm totally disappointed with their total lack of customer service. I cancelled an accommodation booking with Apartment Hyde Park on 19/03/2020 which was "within the allowed penalty free cancellation period" and to date, 6 weeks later I still have not received a refund. This properties refund policy clearly states a complete refund in 30 days of cancellation. The property has advised that the refund has been paid, which is totally untrue as at 29/04/2020. I've contacted booking.com multiple times by email and phone seeking assistance with this matter and all they have done is referred me back to the accommodation provider, which "just goes nowhere". Both the property manager and booking.com have lied, misled and brushed me off ( I have lost around $800). I note that the property is still taking bookings on the booking.com website in spite of booking.com being aware of this matter..? They both lack credibility as service providers.