I booked two 5-bedroom Villas (The Crest, Almancil, Portugal) on 3rd August 2019 for travel in June 2020. Deposit paid was about AU$1,500 - fully refundable. Canceled in March due to COVID. Repeatedly ask for a refund but they send me the same link to a form to provide a statement as proof of deposit paid. I have done this three times now. Today I got the message "Thank you for sending us the statement with your proof of charge. However, the payments team will not be able to move forward without a more recent statement. Do you have a more recently dated bank statement with the charge from the hotel? " How do they expect me to magic a more recent statement? Now - I'm not a gynaecologist, but.....you know the rest. Never using booking.com again.