They cancelled my booking and never refunded me, then they lied deliberately to gain time and never paid. I booked an hotel in Rome through booking.com in March 2020. I was told the hotel was closed due to the lock-down in Italy in March, and that I would get a refund. Since then, booking.com and the hotel have been refusing to refund me. I've contacted Booking.com by phone on March 24th, 26th, April 29th, May 24th. In every phone call I was told I would get the refund in 8 working days, even asking me for my bank details, which I provided. In my last phone call in May the costumer service worker said they would instead ask to the hotel to refund me, and they cc'd me in that email. The hotel never answered and when I emailed the hotel directly, they refused to refund me and stated I should contact Booking.con instead. In the meantime, booking.com has cut me off from being able to call them, they never answered my messages or emails, and now my confirmation number and pin is "not recognised" anymore. In sum, they lie and cheat you deliberately so they don't have to comply with their refund policy. This company is a SCAM. Beware of your money and contact the hotels directly.