First I would like to warn anyone who is thinking of Booking with this company that now the have no offices in the UK and we are no longer in the EU then you cannot use the Small Claims Court any more to get your money back when things go wrong. They also will not supply you with the information that will allow you to pursue the owners of the accommodation and ignore your emails. Below is my experience with them. I would like to share my experience with all of those thinking of making a reservation through Booking.com in general or with The Copthorne, Conwyn Bay in particular. I had a reservation to stay the week beginning the 5th October, but on the 1st October the Welsh Government introduced a travel ban into or out of the Conwyn area for all but essential travel and going there for a holiday was not considered essential. This meant that I would be breaking the law to travel there. I therefore asked for a refund or a voucher for the amount of my booking so I could rebook in the future as I believed that under the Frustrated Contract Act 1943, that as I would be breaking the law to honour my part of the booking contract, it became a Frustrated Contract and therefore I was entitled to cancel it and get my money back. I also noted what the CMA was saying with regards to Covid19 and bookings. Both of these were refused so I asked to be able to change the booking to a date when the travel ban was no longer in place. After making a number of attempts and only after I threatened legal action was it agreed for me to change the dates of my stay. I was offered a short time frame as to the dates I could change to and was told I had to book them before the 5th October. Through out the 2nd October I made many attempts to change them, even stating I was willing to pay the extra costs associated with the new dates. Late in the afternoon and still being unable to book the new dates I reached the conclusion that the reason I could not book them was because the original booking was still there so I cancelled it. Because of this I was told the offer to rebook had been withdrawn and when I asked why I was told the owners of the accommodation was refusing now to let me rebook. When I contacted the owners they blamed Booking.com and when I again contacted Booking.com they blamed the owners and now both of them have now refused to reimburse me or let me rebook the stay and only paying the increase in the cost of the new booking compared to the original. Both sides have handled this very badly and now I am having to take further action to recover my money. Booking.com asked me so many times to contact The Copthorne myself that the owners stated that I was harassing them and I believe this is why they refused me to change the booking. I would now not recommend anyone to use Booking.com or book The Copthorne whilst the virus is still with us unless you want to risk losing your money. I have also noticed that they are now offering free cancellation.