Booking.com allows inaccurate listings Summary: Hotel provided very inaccurate information. Booking.com refusing any sort of refund, compensation or even to remove the of the listing. I emplore everyone to report booking.com to the their relevant Consumer Market Authority. For the UK, this is the CMA, and you can report them for not having clear information (i.e. "accurate" and "not misleading, both in action or omission"). More information: none of the following were provided in the property despite being listed - safety deposit box (I consider essential for passport, valuables, etc), television, pay-per-view service, streaming service, mosquito net, fireplace. Booking tried to claim that it was possible that some of these features may have temporarily been missing - how they deem a structural feature like a fireplace might have possibly been temporarily removed is beyond me. After the first phone call asking the property about the missing items (to which, they feigned not speaking English, but being conversational Spanish, I just asked in Spanish instead), they admitted they were missing then hung up. The property won't accept any of my calls now, and the person here states they are only the manager and that the issue is with the owner. Booking.com also contacted them, to which they admitted to them that the information was inaccurate, but after them asking for a cancellation (on the first day) then requesting early check-out (which they completely ignore), the property is then just refused their calls too. Despite this and calls each day to Booking.com, the advert is still up, with all the false information. I have been trying to get Booking.com to remove the listing and in allowing it to continue (despite the property admitting it was false) Booking.com is knowingly compliant with this fraudulent activity. Again, I implore everyone to report Booking.com to the Consumer Market Authority.