in march i looked for a villa on bookings.com i found one and read the details, it said to call the host if i wanted further information and provided me with details of how to speak to her, which i did. I spoke to her about where the beach, shops, ect were, she gave me all the assistance i needed. she explained that as she was new to bookings.com she was happy to give me a discount, and reduce the fee to 8000 euro, for which i agreed, however i said i was worried about how i would make payment as the site was still showing the original amount. she said i should not pay anything until i receive an email from bookings.com stating exactly how i should pay and who to, i checked the email and it was from them, so i made the payment as instructed on the email. i tried to call bookings.com to check they received it, however it is not possible to contact them without a reference number and pin code of the booking which i had not received. I contacted the host who said not to worry as she could see the money had gone through and i would recieve confirmation within 3 days from bookings.com. 2 days later i received another message from the host saying i need to pay the damage deposit of 3000 euro, at this point i new something was not right, i kept her talking while i tried to contact bookings.com through various means, if you send and email they wont answer it until you provide the reference number and pin code, same with phone. i checked the booking.com website and the property had been removed with a message on line saying this property had been removed from bookings.com. i ended up just sending them an email threatening them with legals and they rang me i explained the situation and was told that they would investigate and call me back within 72 hours, they have to this date not called me back and no longer call me back if i send an email to ask them. i have even sent messages to the CEO Glenn fogal directly he has also not replied. i recently looked in booking.com for another country and found the same property details, so although they took it from their uk site they have not took it from other country's. I am devastated that i have lost 8000 euro, and a company i have used for many years has no morals and will not even speak to me. STAY AWAY FROM THIS COMPANY it will loose you a lot of money this was supposed to be a treat for my family and is an ongoing nightmare. i have kept all the contacts ect so i am hoping someone will help me.