Reservation Number 3113332810 We arrived at the cottage at 15.40 on Thursday after the owner sending me a message with the key lock code, as we walked in the cleaners walked straight in with us and advised us that they had been stuck in traffic etc. no worries I said I will get from under your feet while you crack on and I said give me a call when you finish, she stated that wouldn’t be necessary it will only take 20 mins, 20 mins to clean a full house? Ok she must be good. We did see the reviews about the state of the bathroom etc but it is what it is long as its clean its fine I stay in hotels 3 times per week for work im used to it. We came back over an hour later just to be sure and when we got back yes the dirty towels had been moved the bin outside was still overflowing and stinking but the place was a mess in the corner of the floors there was just dirt and filth mold on the walls paper hanging off cobwebs and dead flies absolutely everywhere but we was here for 2 nights only and our son was excited so we just tried to brush it off. We got up early and went out as we didn’t want to stay in the property too long just because it was not comfortable with looking around and seeing the dirt. We got back early afternoon was going to take a quick shower and relax for a bit until we were going out for food, I got out of the shower and I smelt like wet dog from the towels and so did my wife and child this is when we decided enough is enough. I first contacted the owner I had some communication with her the day before because we noticed a stool was broken but I wanted to advise her of this as I didn’t want her to think it was us and she replied and said don’t worry etc she was quite nice. So at 14.30 I sent her a message and I will be attaching this and all other communication and images to prove because I really don’t want another family go through what we did with this woman. So we said look were not comfortable and would it be possible to get some sort of refund so we could find alternative accommodation for the night because by then I smelt of wet dog the place is uncomfortable with the filth its in we couldn’t stay no longer. So we sent here the message and she ignored us point blank. If she had offered us another property then we would have bitten her hand off and taken it as we needed to leave but no no reply nothing again I have proof. So we contacted booking and they phoned her and she told them no no refund etc and I couldn’t afford another nights stay elsewhere but we physically couldn’t stay there 1 more minute so we told booking that we left at 3 with a ton of photos etc and they asked me to send them over, so we headed back home with a very upset family. We got home around 18.00 and then at 18.30 booking said the owner had been in touch and offered us alternative accommodation but we had arrived home by this time 5 hrs after we first contacted her but she never replied to us only when I complained to booking but this was too late we was home holiday ruined £270 we paid for 2 nights and that was to stay in filth. I was emailing booking throughout the evening and because the owner refused to give us any refund booking offered us £15 as a good will gesture and basally said that’s it because the owner has a cancellation policy, I get that if I had not turned up for my reason car broke down etc then yes I have to pay but not when I arrive into a property and its dirty so we physically cannot stay there no longer but now she had told booking that if I had contacted her straight away she would have offered me alternative accommodation so I sent booking a screen shot of proof that I had in fact told them and they chose to ignore me so after back and forth with booking they basically told me they cannot help me because of the cancellation policy there was noting I can do and because I didn’t have travel insurance I have lost my money basically but the last person I spoke to he was going to try a last time to get me 50% back as I did stay 1 night granted and after I shown him all the evidence photos screen shots etc. I also then sent the owner a lengthily message asking her why she lied to booking about me not contacting her first and I attached the message I originally sent to her and I let her know that because of the way I’ve been treated by her and my family holiday is ruined I will be leaving a review accordingly. I woke up at 8am Saturday morning and had a email of booking saying they had cancelled the booking due to me not showing up to the property so this now meant I could not leave a review because the said I never shown up but I had been in contact with booking all the previous day. I then spoke to booking again and the day told me she knows I was at the property as I shown evidence with the images etc and she doesn’t know why the owner has done this she then phoned the owner and she said she didn’t know why she would have to look into it she does because she knows if she was to do that I would not be able to leave a review. So she has lied to booking and I have evidence and now trying to stop me letting people know what she is like. I spent all day on the phone with booking and they have now had to change this to a partial booking as I proved to them I was there and again they had been lied to. So now I have to wait until I receive a confirmation email of booking to let me leave my review as they can see she should have never cancelled this booking only to stop me from leaving a review Now it seems booking will not do anything to help me and I don’t want anyone else to go through this massive act of dishonesty from the Fisherman’s Cottage Y Felinheli it is now Sunday 7th August when I am leaving this review. I left the dirty cottage over a week ago and booking still not been able to let me leave a review due to the owner of the cottage lying to them and telling them I was a no show, booking have admitted her wrong doing and they are still trying to contact the owner what an absolute joke they are.