I had a bad experience when it was my first time using booking.com. The room price on booking.com is converted to the Japanese yen price of 5,401 yen including taxes and fees. When I booked the room at that time, the money in my bank account was deducted 5,597 yen higher than the amount on the application. When I canceled the room that day and complained to booking.com because the room charge was not deducted from the amount posted on the app, they replied that the amount was converted daily. and the amount corresponding to 2002.32 pesos would be around 5417.99 yen but on the day they refunded me the refunded amount was 5208 yen. They didn't even respond to the last message I sent them about their lack of transparency in the amount posted on the app and the amount deducted from the customer's account. I can't understand how a scam app like this can still exist until now. If the amount deducted from the bank account is different from the amount on the application, is it possible that they set low prices to trap customers? The care service is also very bad, not explaining properly but ignoring messages. I deleted the app shortly after. unacceptable. I didn't expect the price to be more expensive than the application, so I didn't take a screenshot from the beginning as proof. I thought every application was the same. Very disappointing.
3 months ago
Booking.com has a
2.7
average rating
from
69
reviews
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